FAQ

Ordering questions

Product-related questions

Questions about files to be supplied

Ordering questions

You can place your order via our online site in the "Create your print" tab. Then follow the steps. You can also place an order by sending us your request via our e-mail address(info@lipics.be).

You can track your order via the GLS tracking platform and by entering your shipment number.

Production times are 1 to 2 days.

Delivery times are 3 to 4 days after production.

We offer home delivery via our partner GLS at the price of ??????????

You can also pick up your print in our workshop at Rue des Waides, 17 - 4890 Thimister-Clermont from 8:00 am to 4:30 pm. In this case, delivery takes 2 to 3 days.

Depending on the format of your print, the charge is ???? for small formats and ???? for large formats (>1mètre).

When your order is dispatched, your photo print is wrapped in bubble wrap, the four corners are protected with foam and the whole thing is packed in a cardboard box.

We protect every parcel to avoid this problem. However, in the event of damage to the package, you have 24 hours to notify us of the problem by e-mail: info@lipics.be with photos of the printing, packaging and shipping label. We will get back to you as soon as possible to find the best solution to satisfy you.

Questions about files to be supplied

You can use image extensions such as .jpg - .png

We offer a professional photo retouching service to enhance your photograph. Retouching costs €50 per hour. A quotation will be sent to you after we have reviewed your request.

The resolution required for a good-quality photographic print is 300 dpi. When you upload your photo to the configurator (+link), a message will inform you of the quality of your photo.

The colorimetric profile used must be adobe COATED FOGRA39 (ISO 12647 - 2:2004).

Yes, as long as it's the original file. Smartphones are now capable of taking excellent photographs in optimum quality for high-quality photo printing.

Product-related questions

At present, thanks to our Canon Arizona printer, we can produce customized prints up to a size of 120 x 240 cm. If you have specific format requirements, please don't hesitate to contact us at info@lipics.be, as we can discuss customized solutions to meet your print size requirements.

We offer you the possibility of printing your photo in a completely customized format. We can adapt the print size to your specific needs. Whether it's a special size for a particular frame, or a tailor-made creation for a special project, our team is there to help you. Contact us today at info@lipics.be to discuss your custom printing requirements.

We use a state-of-the-art printer, the Canon Arizona, which offers exceptional print quality. Our process involves printing directly onto the substrate, preserving the integrity of your photo. The final result faithfully preserves the format and colors of your source file.

Direct printing is a printing technique in which we print your photograph directly onto the medium of your choice. Your photo is printed directly onto the chosen material, preserving the color and format fidelity of your source file. This method guarantees exceptional quality and precise reproduction of your image, without altering or distorting the final result.

The photos are printed on professional Canon printers. We use 6-color UV inkjet printing. The result is a high-quality final product. All our photo prints are produced by professional graphic designers with many years' experience in photo printing.

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